Once you have completed this lesson, you should be able to Describe the characteristics of events as a service
KEY TERMS Perishable
What keepsakes could be used to make an intangible conference more tangible
Intangibility
Personal Contact and Interaction
Labor-Intensiveness
Fixed Timescales
Just because time scales are “fixed” does not mean they cannot be varied
What factors make several instances of a recurring event different to each other
Creating the Right Ambience
Elements in the Ambience and Service of an Event
Why is it important to think about the ambience of an event in its planning stages
The Right Skills for the Job
Eisenhower Matrix
Effectiveness and Efficiency
The issue of perishability also means that event venue managers may have to use a variety of technique
Communication
Forecasting
Attention to Detail
Why must event managers be multiskilled
Select the most appropriate answer for each of the following: Which of the following is NOT a characteristic of an event
A friend who attended an event comments to you that its ambience was poor. Evaluate whether this event could still be called successful. Give reasons for your answer
What are the benefits of using a planning tool such as the Eisenhower Matrix