Verifying the Solution - Business Decision Making - ثاني ثانوي

Lesson 6 Chapter 2 Verifying the Solution Expect surprises when you implement a solution. Part of being an effective pro- fessional is staying involved with a project until it is completed and making nec- essary corrections along the way. Ask yourself and others how well the solution is working, how realistic your objectives are, and what is not working as expected. When you identify a deficiency, take the responsibility for making a correction. Table 2-6 outlines the do's and don'ts of verifying the solution. case You have been tracking tour enrollments for the most popular tours at the travel company you're working at. Omar asks you to develop a presentation that describes the progress of the project and its success. See Figure 2-8. TABLE 2-6: Verifying solutions do's and don'ts Guidelines Define success Test solution Avoid problems Learn from success Do • Compare the current state to the goal state •Measure the changes that determine your success • Define success with the stakeholders and problem owner Test the solution by considering the worst-case scenario • Stress the system and see if you still have the desired results • Consider how long your decisions will affect the organization • Train someone else to monitor the solution as necessary Don't • Don't forget to define success for the problems you solve • Don't consider the problem solved because major symptoms disappear • Don't look at superficial parts of the solution only • Don't create a dangerous or problematic test • Don't overlook long-term effects • Don't hold yourself back by making yourself the only person who knows how to manage the problem and solution • Make sure you and the organization learn from the • Don't fail to take credit for your contributions to the success ⚫Document your results success وزارة التعليم Ministry of Education 2024-1446 95198_book_PP1.indb 63 Essential Elements 1. Define success Define a successful solution using objective measures, if possible. For exam- ple, the travel company you're working at wants to increase sales by 12%. In other cases, success means that major symptoms disappear. Discuss your definition of success with the problem owner and other stakeholders, and use the definition when you verify your work. Solving the Problem 63 07/05/2024 10:57

64 Chapter 2 Ministry of Education 2024-1446 Business Decision Making S1 S2 S3.indb 64 FIGURE 2-8: Communicating progress 12 x 12 Project Status Omar Ahmed Project Goals • Increase sales 12% by 2023 • Offer the most popular tours more often Status Summary . Project is on track to meet goal • First additional tours start next week • Sales increased this week Dammam Trekking Dammam Undiscovered Abha - Exploring Ha'il Dammam Local food tour Attention Areas • Review pricing of popular tours • Drop unprofitable tours 2. Test your solution Though a solution seems to be working superficially, it might break down under stress. Test your solution to make sure it is successful. Determine a worst-case scenario and try to simulate it. However, avoid introducing haz- ards or additional problems. Does increasing sales by 12% really solve the travel company's income problems? Or do the extra expenses offset the gains? Play "what-if" to make sure your solution is robust. DEFINITION Worst-case scenario: A situation or conclusion that could not be any worse; the worst possible outcome. 3. Avoid the problem in the future Consider how well your solution holds up over time. What short- and long- term effects do your decisions have on the organization? What else can you do to improve the longevity of your solutions? Who can monitor and main- tain the solution in the future? Document the problem so that the organiza- tion does not make the same mistakes again. 30/06/2023 14:28

QUICK TIP Identify how you would conduct the same project if you had to redo it. QUICK TIP Take credit for your success and share it with others who helped you. YOU TRY IT 4. Learn from the process When you solve a problem, you and the organization should learn from the experience. Identify what you did correctly and what you might have done differently. You can apply many of the lessons you learn in other situations. Your company should also benefit from your efforts. Take the time to docu- ment your results and make them available to others to reference in the future. 5. Take credit for your success Your abilities to solve problems and make decisions are among your most valuable professional skills. When you successfully complete a project, let others know what you and your team accomplished. The problem owner, stakeholders, or your direct supervisor might not be aware of all that you have done. Communicate your success with them professionally through a written report, oral presentation, or combination of the two. Practice verifying the solution by testing a solution with a worst-case scenario. Complete the following steps. 1. Get ready Read the following description of a problem and solution. Problem and solution: The travel company you're working at needs to increase sales of its tours. The solution is to offer the company's most popu- lar tours more often. Three of the most popular tours are to Dammam, Abha, and Ha'il. The solution will be successful if sales to all tours increase by 12% in a year. That means enrollment in these three tours must increase by 20%. 2. Now you try it 1. Describe the worst-case scenario for this problem. 2. List at least two ideas to avoid the scenario. وزارة التعليم Ministry of Education 2024-1446 Business Decision Making S1 S2 S3.indb 65 Solving the Problem 65 30/06/2023 14:28

REVIEW QUESTIONS 2 Chapter رة 00 Ministry of Education 2024-1446 Business Decision Making S1 S2 S3.indb 66 1.When testing a solution, you should: a. create the most stressful test possible, even if it is dangerous b. stick to the superficial part of the solution c. consider the worst-case scenario d. make the results confidential 2. Why might you give a presentation after verifying a solution? a. To communicate your progress b. To entertain your colleagues c. To provide an opportunity for brainstorming d. To defer a decision 30/06/2023 14:28