Staffing, Directing, and Controlling
CHAPTER LESSONS
What are the greatest challenges associated with directing?
Hessa knows her department is essential to the success
LO 3.1.1 The Challenge of Staffing and Directing
In the Reality Check scenario at the beginning of the lesson,
night delivery. The higher sales volume was difficult for the delivery
Identify several types of changes that can occur in an organization that can create problems in accomplish- ing plans.
LO 3.1.2 Staffing Activities
Hiring
What do you think are the most important qualities to look for when recruiting new staff?
student applied for a sales position with a firm.
Training
Work Teams
performed, know which activities they must perform,
Identify characteristics of effective work teams.
Team members must be able to work well together. How can an individual employee contribute to team effectiveness?
LO 3.1.3 Directing Activities
able to justify this expense through an analysis showing a reduction
Effective Communications
Communication comes in many forms. What types of communication exists within an organization?
Communication is much more than telling employees what to do.
Employee Motivation
something the employee values.
Operations Management
work. Managers must make sure that employees perform their
What are the primary activities managers must perform as part of the directing function?
An example of an intrinsic motivation factor is
The efforts to increase the effectiveness and efficiency of specific business operations are known as
What are some reasons that managers with well-developed plans may still have problems with when directing those plans?
Why do some employees work well in teams and others do not?