Principles of Management
Chapter 3 Staffing, Directing, and Controlling
3.3 The Controlling Function
The Controlling Function - Principles of Management - ثالث ثانوي
Chapter 1 Managers and Managing
Chapter 2 Planning and Organizing
Chapter 3 Staffing, Directing, and Controlling
Chapter 4 Challenges of Contemporary Management
LEARNING OBJECTIVES
KEY TERMS
Quality and Quantity?
“I can help you formalize your standards, which should help
LO 3.3.1 Understanding Controlling
Management as a Continuous Process
determining whether goals are being met and what actions to take if performance falls short of the goals.
The Steps in Controlling
Why would a manufacturer of rugs need a process of control?
As another example, the manager of a clothing store wants to make
What are the three basic steps in controlling?
LO 3.3.2 Setting Control Standards
Types of Control Standards
Quantity Standards
Quality Standards
Perfection—having no errors—may be the only acceptable standard
Time Standards
Cost Standards
There’s an app for that too
Measuring and Comparing Performance
formance and the standard. A variance can be positive
Provide an example of each of the four types of control standards.
The final step managers take in the controlling process is
Consistency in products and performance is measured using a
Do you believe managers should perform each of the management functions in order? Why or why not?
Which type of standard do you believe is the most important when trying to improve the overall effectiveness of a business? Justify your choice.
Changing the Face of Manufacturing
How do you believe the flexible work schedules affect employee motivation? What are the advantages and disadvantages of that plan?
Discuss reasons why the team problem-solving process seems to result in unique but effective solutions. Are there reasons a solu-
