CHAPTER 1 SUMMARY
Mini Case 1:1 The Compassionate Nurse
How can Salem use the steps of the communication process to help him feel more confident about communicating with patients?
Which techniques will help him to feel more confident that his patients have understood what he is telling them?
How should Salem treat a patient that he knows personally or whose family he knows about?
Mini Case 1:2 A Confused Patient
Should Noor involve Younis’s family in solving the problem? How might they be able to help?
What should Noor report back to the doctor?
Mini Case 1:3 A Hearing Impaired Patient
What information does Safa need to gather about Maha?
What are the important factors that Safa should consider in preparing her message?
What might be the problem here, and how should Noor approach it?
How could Safa initiate communication with Maha?
What are the six core qualities that every health care professional should demonstrate?
Describe four ways in which students can improve study techniques.
What are the five steps in the problem-solving process?
What is the difference between subjective data and objective data? What are they called when working with patients?
What are the six personal factors that should be considered when choosing a health care career?
What three factors have increased the need for competent communication in health care?
What are the four ways in which messages can be exchanged?
What are four factors that should be considered about patients when creating communication goals? Give one example of each.
What are five environmental factors that affect communication?
What are five actions that health care professionals can take to learn about their patients as individuals?
What does it mean to “think like a health care professional”? Why is this attitude important?
Why is effective communication important in health care delivery?
Think about how you communicate with your peers, your teachers, and your family. What communication techniques do you use? Are they effective? How can you improve your effectiveness?
Create a personal plan for developing the core qualities demonstrated by health care professionals.
