Summary - Health Care - ثالث ثانوي
Part 1
CHAPTER 1 QUALITY AND COMMUNICATION IN HEALTH CARE
CHAPTER 2 GERIATRIC CARE
CHAPTER 3 NURSE ASSISTANT SKILLS
Part 2
CHAPTER 4 MEDICAL ASSISTANT SKILLS
CHAPTER 5 BUSINESS AND ACCOUNTING SKILLS
CHAPTER 6 PROFESSIONAL DEVELOPMENT AND LIFELONG LEARNING
ليد CHAPTER 1 SUMMARY • Health care professionals perform valuable ser- vices that make a significant contribution to the community. The work must be taken seriously because it affects the well-being of others. • The qualities essential for health care professionals to be effective and successful can be applied in the classroom, in the laboratory, and at the clinical site. • Effective thinking skills and the ability to solve problems are essential traits in a competent health care professional. • Good communication is essential for the deliv- ery of safe, effective health care. Identifying and overcoming barriers requires the use of empathy, observation, questions, and feedback. Treating each patient as an individual is an essen- tial component of good care. Mini Case 1:1 The Compassionate Nurse Salem is a recently graduated nurse who has been hired at an oncology clinic in his home town. Salem works with patients who are dealing with a serious disease. This is difficult because he has known many of them and their families for many years. He finds himself wondering how he can best communicate with the patients and their families. Salem wants them to know that he cares and wants to be of assistance, but he is not sure how to approach what he believes to be emotional topics and finds himself keeping conversation to a minimum. analysis 1. How should Salem treat a patient that he knows personally or whose family he knows about? 2. How can Salem use the steps of the communication process to help him feel more confident about communicating with patients? 3. Which techniques will help him to feel more confident that his patients have understood what he is telling them? 54 CHAPTER 1 GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 54 14/06/2023 10:26
CHAPTER 1 SUMMARY
Mini Case 1:1 The Compassionate Nurse
How can Salem use the steps of the communication process to help him feel more confident about communicating with patients?
Which techniques will help him to feel more confident that his patients have understood what he is telling them?
How should Salem treat a patient that he knows personally or whose family he knows about?
وزارة الته ليم Ed Mini Case 1:2 A Confused Patient Noor is a nurse assistant working with a local clinic doctor. The doctor tells her that Younis, one of his patients, is having trouble remembering to take his blood pressure medication regularly. He lives with his children and grandchildren, who all have busy lives. The doctor would like Noor to help Younis with strategies to remember his medications. analysis 1. What might be the problem here, and how should Noor approach it? 2. Should Noor involve Younis's family in solving the problem? How might they be able to help? 3. What should Noor report back to the doctor? Mini Case 1:3 A Hearing Impaired Patient Safa is a medical assistant in a local clinic. The next patient, Maha, has a moderate hearing impairment. She is seeing the physician for a routine physical examination. Safa needs to ask Maha about her recent medical history for the doctor and take her blood pressure. analysis 1. How could Safa initiate communication with Maha? 2. What information does Safa need to gather about Maha? 3. What are the important factors that Safa should consider in preparing her message? GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 55 QUALITY AND COMMUNICATION IN HEALTH CARE 55 | 14/06/2023 10:26
Mini Case 1:2 A Confused Patient
Should Noor involve Younis’s family in solving the problem? How might they be able to help?
What should Noor report back to the doctor?
Mini Case 1:3 A Hearing Impaired Patient
What information does Safa need to gather about Maha?
What are the important factors that Safa should consider in preparing her message?
What might be the problem here, and how should Noor approach it?
How could Safa initiate communication with Maha?
ليد REVIEW QUESTIONS 1. What are the six core qualities that every health care professional should demonstrate? 2. Describe four ways in which students can improve study techniques. 3. What are the five steps in the problem-solving process? 4. What is the difference between subjective data and objective data? What are they called when working with patients? 56 CHAPTER 1 GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 56 14/06/2023 10:26
What are the six core qualities that every health care professional should demonstrate?
Describe four ways in which students can improve study techniques.
What are the five steps in the problem-solving process?
What is the difference between subjective data and objective data? What are they called when working with patients?
عناية الته ليد inistry of Education 5. What are the six personal factors that should be considered when choosing a health care career? 6. What three factors have increased the need for competent communication in health care? 7. What are the four ways in which messages can be exchanged? 8. What are four factors that should be considered about patients when creating communication goals? Give one example of each. GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 57 QUALITY AND COMMUNICATION IN HEALTH CARE 57 | 14/06/2023 10:26
What are the six personal factors that should be considered when choosing a health care career?
What three factors have increased the need for competent communication in health care?
What are the four ways in which messages can be exchanged?
What are four factors that should be considered about patients when creating communication goals? Give one example of each.
ليد 9. What are five environmental factors that affect communication? 10. What are five actions that health care professionals can take to learn about their patients as individuals? CRITICAL THINKING 1. What does it mean to "think like a health care professional"? Why is this attitude important? 58 CHAPTER 1 GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 58 14/06/2023 10:26
What are five environmental factors that affect communication?
What are five actions that health care professionals can take to learn about their patients as individuals?
What does it mean to “think like a health care professional”? Why is this attitude important?
عناية الته ليد inistry of Education 2. Why is effective communication important in health care delivery? 3. Think about how you communicate with your peers, your teachers, and your family. What communication techniques do you use? Are they effective? How can you improve your effectiveness? ACTIVITIES 1. Create a personal plan for developing the core qualities demonstrated by health care professionals. 2. Make a poster that illustrates the six steps in the communication process. GE45.PATHWAYS.G03.S1-2.HC.ENG.SB.indb 59 QUALITY AND COMMUNICATION IN HEALTH CARE 59 | 14/06/2023 10:26
Why is effective communication important in health care delivery?
Think about how you communicate with your peers, your teachers, and your family. What communication techniques do you use? Are they effective? How can you improve your effectiveness?
Create a personal plan for developing the core qualities demonstrated by health care professionals.
Make a poster that illustrates the six steps in the communication procees.
