CHAPTER 5 SUMMARY
Mini Case 5:1 A Question of Priority
How should Abdullah decide which is the most important message that the physician needs to respond to first? What questions will help Abdullah to prioritize these messages?
Should Abdullah deal with any of the messages himself? Why?
The physician has asked Abdullah to find out more about the condition of Mona’s daughter. What questions should he ask Mona?
Mini Case 5:2 A Worried Patient
What questions does Mira need to ask Noor?
How can Mira put Noor at her ease so she can answer her questions fully?
Should Mira attempt to take Noor’s vital signs at this appointment? Justify your answer.
Mini Case 5:3 An Angry Patient
How should Fatima respond to the caller?
What information does Fatima need to obtain from the caller?
If Fatima is unable to obtain any further information, how should she proceed? Why?
What is the purpose of a telephone triage procedure?
List five sections on a medical history form. Briefly describe the type of information in each section.
Differentiate between a modified block style and a block-style letter.
What is an ICD-10-AM code?
What safeguards are needed when using electronic billing systems?
What is a statement–receipt record used for?
If the patient is a dependent, who should sign an insurance document?
What is a mailmerge feature used for?
Research and obtain blank patient medical history forms from a hospital and a medical office.
2� Research specific insurance companies, health maintenance organizations, and preferred provider organizations to determine their requirements for processing claims.
You work in a medical office for four different doctors. Create a list of triage questions that you can use to determine whether a patient needs an immediate appointment.
Complete the patient information form and medical history form in Figures 2–8 and 2–10 based
