LEARNING OBJECTIVES
KEY TERMS
Building a Motivated Team
What’s Your Reaction?
LO 3.2.1 Motivation Theories
Maslow’s Hierarchy of Needs
Figure 3-2 Maslow’s Hierarchy of Needs
McClelland’s Theory of Needs
Figure 3-3 McClelland’s Theory of Needs
Herzberg’s Two-Factor Theory
the work they do, managers should provide motivators such as oppor-
Why should managers understand motivation theories?
LO 3.2.2 Change Management
affected. Careful planning that involves the people affected will make the
Change occurs regularly in business today, such as the development of a new company headquarters. What are some examples of recent changes that have occurred in businesses in your community?
Managers who have previously established open communications
Step 3: Involving
Step 4: Educating
In some circumstances, companies have to reduce the number of em-
Step 5: Supporting
What steps should managers follow to help employ- ees understand and adjust to a major change?
The motivation theory that states people are influenced most strongly by one of three specific needs—achievement, affiliation, or power—
Which of the following is not an effective way for a manager to imple- ment change?
Do you agree or disagree that increases in pay and other financial benefits are not good long-term motivators for most employees? Explain your answer.
How do you believe a manager should involve employees in planning for a change that will result in some of them losing their jobs?