LEARNING OBJECTIVES
Time to Get Organized?
KEY TERMS
LO 2.3.1 Organizing Work
The Role of Organization Charts
Figure 2-5 Organization Chart for Part of a Retail Business
The Process of Organizing Work
Whether the focus is on a new or existing department, division,
Division of Work
The organization charts shown in Figures 2-6, 2-7, and 2-8 point out
A small business needs good organization just as much as a large
Facilities and Working Conditions
Why do you think a smart office environment can improve employee morale and productivity?
and parts close to the work area. If special parts are needed,
Employees
What are the three elements that should be consid- ered when organizing work?
LO 2.3.2 Characteristics of Good Organization
accomplish better results if the overall task is planned and organized.
Responsibility and Authority
They need to understand the effects of their decisions on the business,
Why is it important for employees to have the authority to make decisions when working with customers?
Accountability
Managers evaluate employees’ work by comparing the work to estab-
Unity of Command
command is not followed by team members, the managers who were
Span of Control (Span of Management)
How can a business define what is a reasonable span of control for a manager?
a manager supervises too few people. That manager may supervise each
What is likely to happen if employees are assigned responsibility for work tasks but are not given the needed authority?
A well-designed organization chart shows all of the following except
The hierarchy of the organization, from the highest level to the lowest level, is called the
Do you believe that a large business will operate more efficiently and effectively with more or fewer organizational units? Justify your answer.
If you were a supervisor, what would you do to make sure each employee is aware of his or her responsibilities and authority? What could you do to make your employees feel empowered to make d
Utilizing Employee Ideas
Do you think most company owners and top managers would sup- port the idea of smart office environments? Why or why not?
What do you believe makes this collaborative approach a success- ful way to develop new product ideas?
If you were an employee of a company that took this approach, would you volunteer to work on a product idea without a guaran- tee of being paid for your time? Explain.
