LO 2.2.1 Establishing Direction
Goals should be clearly communicated. Company and depart-
Identify the four characteristics of effective goals.
Trend Spotting A trend is a current style of
or not the quality is acceptable. Companies
Policies
Research
What is the difference between a policy and a standard?
The goal “to increase the average productivity of all work teams by 3% within six months” is an example of which characteristic of an effective goal?
Guidelines used in making decisions regarding specific, recurring situa- tions are called
How does the use of effective goals increase the probability that busi- ness plans will be successful? Discuss the importance of each of the characteristics of an effective goal.
How can businesses use information from competitors and customers when establishing quality standards for their products and services?