Case Study Investigation
After completing this chapter, you should be able to:
KEY TERMS
professional appearance:
What six (6) main factors contribute to good health?
PERSONAL CHARACTERISTICS
What are ten (10) characteristics of a health care team member?
LISTENING
NONVERBAL COMMUNICATION
BARRIERS TO COMMUNICATION
Most senses are used to make observations:
WRITTEN COMMUNICATION
CONFIDENTIALITY
List three (3) barriers to communication
HEALTHY INTERPERSONAL RELATIONSHIPS
Healthy interpersonal relationships can provide the following benefits:
At the same time, poor or negative relationships can have adverse effects including:
Effectively communicating needs, wants, and emotions can be a learned skill. Strategies to build healthy relationships include:
It is also important to evaluate your own relationships
List three (3) benefits of good interpersonal relationships.
TEAMWORK
No team member should ever perform a duty that is beyond the range of duties legally permitted.
List two (2) results of forming an effective team.
PROFESSIONAL LEADERSHIP
List six (6) characteristics of an effective leader.
STRESS
It consists of the following steps:
Use the following four-step plan to gain control:
Reflect: Think about the problem and the cause of the stress.
Think positively: Reflect on your accomplishments and be proud of yourself.
List six (6) stress-reducing techniques that can be beneficial. State why they help reduce stress.
TIME MANAGEMENT
SETTING GOALS
If the person with this goal is starting high school, short-term goals might include:
When this person is in the junior or senior year of high school, short-term goals might include:
TIME MANAGEMENT PLAN
Define goals clearly and precisely: If possible, set a time limit to accomplish the goal.
Differentiate between short-term and long-term goals.
Case Study Investigation Conclusion