Monitoring and Managing the Solution - Business Decision Making - ثاني ثانوي

Lesson 5 Chapter 2 Monitoring and Managing the Solution Complicated problems are seldom solved by making a simple decision. Most solutions involve related choices, tasks, and the participation of others. Monitor and manage these activities to ensure a successful outcome. Managers, cowork- ers, and other stakeholders expect you to deal professionally and competently with interruptions, delays, and unexpected events. Planning for and identifying trouble quickly helps you minimize the disruption and problems it causes. Table 2-5 summarizes the do's and don'ts of managing solutions. case Under Omar's management, the 12 by 12 project team has started to rework schedules and develop promotional materials to offer the travel company's most popular tours more often. Omar asks you to help monitor this solution. TABLE 2-5: Managing solution do's and don'ts Guidelines Identify variables Select a level of monitoring Involve others Correct problems Do • Identify signs that your plan is working • Track objective measures of the solution's success • Watch for symptoms of the original problem • Monitor complicated solutions closely • Monitor simple problems occasionally •Spend at least some time every day monitoring, managing, and working on the problem Continue to put your solution into place as you planned • Ask stakeholders and others to help you monitor changes • Let people know what you changed and the outcomes you expect • Make adjustments as soon as possible • Communicate the changes to everyone involved Don't • Don't assume your plan is solving the problem; make sure it is by measuring the results • Don't forget to budget for monitoring time in your work schedule • Don't monitor the solution only one day a week • Don't let yourself be the only one monitoring the solution • Don't forget to let others know what to do if they detect a problem • Don't overlook signs that the solution is not working or the problem is returning وزارة التعليم Ministry of Education 2024-1446 95198_book_PP1.indb 59 Essential Elements 1. Identify key variables Solutions to problems are abstract ideas, not tangible objects you can pick up, hold, and inspect, which makes them difficult to monitor. Instead, iden- tify the key variables or observable indicators that show whether your solu- tion is succeeding or failing. These are often symptoms of the problem itself, such as tour enrollment, and are factors that should improve. Decide which Solving the Problem 59 07/05/2024 10:57

Lesson 5 Chapter 2 Monitoring and Managing the Solution Complicated problems are seldom solved by making a simple decision. Most solutions involve related choices, tasks, and the participation of others. Monitor and manage these activities to ensure a successful outcome. Managers, cowork- ers, and other stakeholders expect you to deal professionally and competently with interruptions, delays, and unexpected events. Planning for and identifying trouble quickly helps you minimize the disruption and problems it causes. Table 2-5 summarizes the do's and don'ts of managing solutions. case Under Omar's management, the 12 by 12 project team has started to rework schedules and develop promotional materials to offer the travel company's most popular tours more often. Omar asks you to help monitor this solution. TABLE 2-5: Managing solution do's and don'ts Guidelines Identify variables Select a level of monitoring Involve others Correct problems Do • Identify signs that your plan is working • Track objective measures of the solution's success • Watch for symptoms of the original problem • Monitor complicated solutions closely • Monitor simple problems occasionally •Spend at least some time every day monitoring, managing, and working on the problem Continue to put your solution into place as you planned • Ask stakeholders and others to help you monitor changes • Let people know what you changed and the outcomes you expect • Make adjustments as soon as possible • Communicate the changes to everyone involved Don't • Don't assume your plan is solving the problem; make sure it is by measuring the results • Don't forget to budget for monitoring time in your work schedule • Don't monitor the solution only one day a week • Don't let yourself be the only one monitoring the solution • Don't forget to let others know what to do if they detect a problem • Don't overlook signs that the solution is not working or the problem is returning وزارة التعليم Ministry of Education 2024-1446 95198_book_PP1.indb 59 Essential Elements 1. Identify key variables Solutions to problems are abstract ideas, not tangible objects you can pick up, hold, and inspect, which makes them difficult to monitor. Instead, iden- tify the key variables or observable indicators that show whether your solu- tion is succeeding or failing. These are often symptoms of the problem itself, such as tour enrollment, and are factors that should improve. Decide which Solving the Problem 59 07/05/2024 10:57

Why is it important to involve others with your solution? YOU TRY IT 5. Make corrections promptly Unforeseen complications or issues can cause your solution to go off track. If you detect a problem, it is usually best to make adjustments promptly. Problems tend to grow bigger with time and harder to tame. If you need to change your plans, be sure to communicate them clearly to everyone involved. Then monitor indicators very closely to ensure that the correction is working. Practice monitoring and managing the solution by describing how you would monitor a problem and solution. Complete the following steps. 1. Get ready Read the following description of a problem and solution. Problem and solution: The problem is the main one the travel company you're working at have been working on: to increase sales of their tours. The solution they selected is to offer the company's most popular tours more often. Three of the most popular tours are to Dammam, Abha, and Ha'il. 2. Now you try it List the general steps the company should follow to monitor the solution they selected. Give specific examples about the kinds of activities they can perform. وزارة التعليم Ministry of Education 2024-1446 Business Decision Making S1 S2 S3.indb 61 Solving the Problem 61 30/06/2023 14:28

REVIEW QUESTIONS 1. Which of the following is not a variable you might track when monitoring a solution? a. Expert advice b. Daily sales data 62 Chapter 2 Ministry of Education 2024-1446 Business Decision Making S1 S2 S3.indb 62 c. Production logs d. Customer surveys 2. What should you do if your solution is not causing expected improvements? a. Wait for the problem to solve itself b. Adjust the solution promptly c. Abandon the solution d. Stop monitoring efforts 30/06/2023 14:28