Language in Context - Mega goal 1 - أول ثانوي

9 Complaints, Complaints 4 Language in Context The following silly instructions appeared on product labels. Explain the instructions in your own words. Why are they silly? (You might need to correct the English.) You shouldn't use a hair dryer in the bath or in bed. On a hair dryer Do not use while sleeping. Do not use in water. 1 On a bottle of milk After opening, keep upright. 2 On an iron Do not iron clothes on body. 3 رابط الدرس الرقمي www.ien.edu.sa On a dessert Do not turn container upside down when opening. 6 4 On a frozen dinner On a hotel shower cap We suggest you 5 7 cook before serving. Use on one's head. On a meat grinder Do not use for any other purpose. 5 Listening Listen to the guest's complaints. Complete the chart with his problems. Problems 1. 23 2. On a baby stroller Put on brakes on slope. It might roll down quickly. 3. 4. 6 Pronunciation A. Listen. Note the stress on the first noun in the compound nouns. Then practice. windshield meat grinder shower cap hair dryer floorboard windowpane B. Find more words on the previous pages that are made up of two nouns. Practice reading them aloud by stressing the first part of the first noun. 7 About You In pairs, ask the questions and have your friend answer. Then switch roles. 1. Have you ever bought a damaged or defective product? What did you do about it? 2. Have you ever returned something to a store? What was the reaction of the person you talked to? 3. Are there organizations that help consumers when they have problems? What do you know about them? 4. What are the most common consumer complaints you know of? وز142عليم Ministry of Education 2024-1446 MG_01_COMBO_TEXT_2024.indb 142 30/4/24 2:03 AM

instructions appeared on product labels. Explain the instructions in your own words Why are they silly? (You might need to correct the English.)

Listen to the guest's complaints. Complete the chart with his problems

Listen. Note the stress on the first noun in the compound nouns. Then practice. windshield

In pairs, ask the questions and have your friend answer Then switch roles. 1. Have you ever bought a damaged or defective product? What did you do about it?

8 Conversation ? Salesperson: Can I help you, ma'am? Customer: Yes, please, if you could. I'd like to return a pair of jeans that my son bought—they're wide-cut with faded colors. Salesperson: It sounds like one of Milo's creations. He designs loose-fitting clothing, and faded Customer: clothes are in style this season. Your son didn't like them? No, it's not that. It's the fabric. It's really flimsy, and... Salesperson: Well, lightweight fabrics are the latest trend. Customer: You don't seem to understand. Salesperson: Of course, ma'am, I'll try to help. Can you give me the jeans? Customer: You see, they're torn at the knees, and in several other places, and the material is falling apart. I noticed it when I was putting them in the washer. وزارة التعليم Real Talk Yes, please, if you could. = polite way to respond to an offer It sounds like = It seems to be Your Ending What do you think was the salesperson's response? 1 Those tears are part of the design. 2 Would you like another pair? 3 Would you like a credit to buy something in another department? 4 Your idea: RETURNS About the Conversation In pairs, ask and answer the questions. Then switch roles. 1. Was the salesperson helpful? 2. What is Milo's latest style? 3. What was the problem with the jeans according to the mother? Your Turn You are a customer. You want to complain about an item you bought. Make a list in your notebook of three things the salesperson says and three things you say. In pairs, role-play the conversation between you and the salesperson. Ministry of Education 2024-1446 MG_01_COMBO_TEXT_2024.indb 143 འ ? 143 30/4/24 2:03 AM

What do you think was the salesperson's response?

In pairs, ask and answer the questions. Then switch roles. 1. Was the salesperson helpful?

You are a customer You want to complain about an tem you bought Make a list in your notebook of three things the salesperson says and three things you say. In pairs, role-play the conversatio