Assessment - Introduction To Business - ثاني ثانوي

Chapter 9 Review Business Concepts 9.1 Business Applications of Technology Assessment The four main components of a management information system (MIS) are gathering data, analyzing data, storing data, and reporting results. The goal of an MIS is to change raw data (facts and figures) into information that can be used by managers. Service industries that make extensive use of computers and technology include public service organizations, educational institutions, healthcare facilities, and financial service organizations. 9.2 E-Business E-business is the organized effort of individuals to produce and sell, for a profit, the goods and services that satisfy society's needs through the facilities available on the Internet. Engaging in e-business can help companies to increase revenues and reduce expenses. A range of e-business models can be adopted as a result of new technologies. These are B2B (business-to-business), B2C (business-to-consumer), C2B (consumer-to-business), and C2C (consumer-to-consumer). Saudi Arabia is playing an active role in the Fourth Industrial Revolution, a term used to describe the rapid development of new technologies in the 21st century. E-commerce involves the conducting of business transactions over the Internet or through other electronic technology. 9.3 Social Media in Business • Social media has completely changed the business environment. Using social media, companies can share information about their products and services, and improve customer service. Now many companies, large and small, are using social media to learn about customers' likes and dislikes, seek public input about products and marketing, and promote particular products. Social media is here to stay. Companies that choose to actively engage with it have a better chance of survival and increasing profits. • A range of social media tools are available to businesses including blogs, photo and video sharing platforms, social gaming apps, social media communities, and customer review websites. وزارة التعليم Ministry of Education 2024-1446 Assessment 283

Think Critically About Business 1. How do you think e-business has enabled small local businesses to operate internationally? 2. How is it possible for the increased use of computers to create more jobs than are lost? 3. How might expert systems be used in the future to help people solve medical, legal, financial, and other technical problems? 4. What are potential benefits from the use of smart cards in handling everyday transactions? 284 Chapter 9 | Business and Technology Ministry of Education 2024-1446

Develop Your Business Language Match the terms listed with the definitions. 5. Term Blog 6. Business-to-business (B2B) model 7. Business-to-consumer (B2C) model 8. Computer-assisted instruction (CAI) 9. Crowdsourcing 10. Disruptive technology 11. E-business (or electronic business) 12. Forum 13. Fourth Industrial Revolution 14. Management information system (MIS) 15. Media sharing sites 16. Outsourcing 17. Podcasts 18. Revenue stream 19. Social media sites 20. Social game Your Choice Definition a. A coordinated system of processing and reporting information in an organization. b. The use of computers to help people learn or improve skills at their own pace. c. The online interactions that allow people and businesses to communicate and share ideas, personal information, and information about products and services. d. Allow companies to create and share information about their products and services via blogs, videos, and photos. e. A model used by firms that focus on conducting business with individual consumers. f. A website that allows a company to share information in order to not only increase the customer's knowledge about its products and services, but also to build trust. g. Allow users to upload photos, videos, and podcasts. h. A novel innovation that challenges the existing status quo through the introduction of new, alternative approaches. i. j. I. The utilization of software, computer technology, and the Internet to provide information about a firm's products and services, increase sales revenues, and improve customer service for a business. Digital audio or video files that people listen to or watch online on tablets, computers, smartphones, or other mobile devices. k. Groups of people who share common interests and who want to engage in conversations about issues they consider important or interesting. A multiplayer, competitive, goal-oriented activity with defined rules of engagement and online connectivity among a community of players. m. An interactive version of a community bulletin board that focuses on threaded discussions. n. A collaborative online working space that enables members to contribute content that can be shared with other people. 0. A high-level executive who is responsible for all of a company's social media activities. p. The era of the 21st century characterized by the rapid development of new technologies. q. Outsourcing tasks to a group of people in order to tap into the ideas of the crowd. r. The organized effort of individuals to produce and sell, for a profit, the goods and services that satisfy society's needs through the facilities available on the Internet. 21. Social media 22. Social media communities 23. Social media S. community manager 24. Social media t. A source of revenue flowing into a firm. marketing 25. Wiki u. A model used by firms that conduct business with other businesses. The removing work from one company and sending it to another company that can complete it at a lower cost. وزارة التعليم Ministry of Education 2024-1446 Assessment | 285

Make Academic Connections 26. Communication Talk to people who make online purchases. What types of products do they buy most frequently? What do they like best about shopping online? What concerns do they have about buying online? Prepare a table with a summary of your findings. 27. Technology Prepare a list of daily activities and information items that might be included in the processing and storage capabilities of a smart card. Using information from your list, provide an example of a situation where a smart card might be used. 28. Marketing Imagine you are setting up a small business in your neighborhood. Suggest how you could use social media and other technology to help market the business to potential customers. 286 Chapter 9 | Business and Technology Ministry of Education 2024-1446

29. Math A small business usually sends about 3,800 pieces of mail per month at SAR 0.42 each. If the firm switches to an e-mail service at a cost of SAR 1,250 per month, how much money would it save or lose? What other factors should the company consider before making this change? 30. Geography Many nations around the world do not have a reliable telephone service. As a result, mobile and wireless communication has grown at a fast pace in these countries. Conduct research and prepare a map reporting the countries with a significant usage rate of wireless communication. 31. Technology Research new technologies in development in Saudi Arabia that are part of the Fourth Industrial Revolution. Describe their key characteristics. وزارة التعليم Ministry of Education 2024-1446 Assessment 287

Make Your Case A manufacturing company in Jeddah assembles electronic devices used in offices and homes. They employ about 600 people in various office, factory, and warehouse positions. Currently, all factory and warehouse jobs are performed manually. Managers at the company are considering replacing 150 assembly line workers with a computerized system. The company can save SAR 135,000 a year in operating costs by using this new technology. 32. What factors should the company consider before using the computerized assembly line system? 33. If the company uses this new system, what should the company do to help workers who are displaced by this technology? 288 Chapter 9 | Business and Technology Ministry of Education 2024-1446

Interactions and Connections 34. Talk with a few members of your community about the computers and technology they use on the job. Ask them to describe technology changes they have seen in their jobs during the last year and during the last three years. Also ask them to identify the computer skills they think are important for career success. Prepare a one-minute presentation that summarizes your findings. 35. The number and popularity of social networking sites on the Internet continue to grow. Social networking websites allow multiple users to communicate through an individual website. There are a wide variety of social networking sites with many users. The enjoyment and convenience of a social networking site is tempered by concerns about illegal and unethical behavior. All users need to take precautions when using these sites. Make a list of the activities that people participate in while using social networking sites. Then, make a list of problems that might arise when using social networking sites. Use the Internet or library resources to identify recommendations for safe social networking practices. Create a one-page flyer of tips for social network users. وزارة التعليم Ministry of Education 2024-1446 | 289