Read the letter of complaint on page 1 20
Put Mike‘s five complaints
Answer the questions.
Tick the correct item for a formal letter
Write a formal letter of complaint.
Revision 1
Use the points in Exercise B
Revision 2
These are the main points of the article in the wrong order.
Use the points in Exercise C to write
Listen to a talk about regrets
Now match the headings
Listen to the rest of the talk
Now use your answers in Exercise
Further Practice 2
Write three more questions
Work in pairs.