Have you ever had a problem with a printer or another device What did you do to fix it
What do you think a technician might ask when helping someone fix a computer or a printer problem
Listen to the audio track Then in pairs guess the meanings of the following words urgency
Listen to the audio track again Then answer the following questions What's the name of the customer
Listen again and decide whether the following sentences are (T) True or (F) False The customer works for a company called Egypt Technologies
Match each word in column A to their definitions in column B drivers
Read the sentences Listen to the audio again if necessary Choose the correct word from the box to complete each sentence The manager asked us to finish the report with
Work in pairs. One student acts as the customer. The other is the technician. Use the phrases below to guide your call. Choose a different problem (e.g., internet not working, email won’t ope
